UI Actions with lower order numbers are shown only in form views.

The 'Order' field does not affect the display sequence of UI Actions.

UI Actions with higher order numbers execute before those with lower order numbers.

UI Actions with higher order numbers are displayed after those with lower order numbers.

UI Actions with lower order numbers are shown only in list views.

How does the 'Order' field influence the display of UI Actions in ServiceNow?

To customize instances and applications using JavaScript

What is the primary purpose of scripting in ServiceNow?

Enhancing a portal widget to display lists with complex access controls

What is an example of a customization task in ServiceNow?

Hover over the column name and click the three-dot icon

How can you access the Column Options Menu in a ServiceNow list?

A customized instance tailored to the customer's requirements

A set of installed applications on a ServiceNow instance before any configuration or customization

An instance used solely for testing purposes

A shared environment where multiple customers' data is mixed

What is a baseline implementation in ServiceNow?

Which CI attribute is commonly used in CI Identification Rules?

'Insert and Stay' creates a new record and keeps the form open, while 'Insert' creates a new record and closes the form.

'Insert and Stay' updates an existing record and keeps the form open, while 'Insert' updates an existing record and closes the form.

'Insert and Stay' creates a new record and closes the form, while 'Insert' creates a new record and keeps the form open.

Both 'Insert and Stay' and 'Insert' operations update an existing record, but 'Insert and Stay' keeps the form open.

In ServiceNow, what is the difference between 'Insert and Stay' and 'Insert' operations when managing records?

What feature provides a summary view of the filter's conditions in ServiceNow?

Which of the following is NOT an example of a configuration task in ServiceNow?

What type of Service Catalog item uses forms to capture extra details from users and map these details to task records?

User menu > Preferences > Notifications > Toggle Allow Notifications

User menu > Settings > Notifications > Toggle Notification Preferences

User menu > Preferences > Email > Enable/Disable Notifications

User menu > Notifications > Preferences > Toggle Allow Notifications

What is the correct navigation path to enable or disable notifications for a user in ServiceNow?

When a catalog task is created by the Flow Designer flow, what should its initial state be?

Urgency is defined by Impact and Priority

What is true about Priority Lookup Rules?

CSDM provides a standardized set of definitions and directions for CMDB modeling

CSDM does not integrate business and technical perspectives, focusing solely on technical data

CSDM ensures that teams continue to think in silos and manage data independently.

CSDM aligns IT and business strategies by providing transparency across various domains

 Implementing CSDM increases the complexity of CMDB management without tangible benefits

Many organizations struggle with their CMDB (Configuration Management Database) due to issues such as inaccurate data, incorrect imports, lack of trust in the data, and a lack of standardization. How does integrating the Common Service Data Model (CSDM) help address these issues? 

System Applications > All Available Applications > All

Where can you navigate to find all available applications in ServiceNow?

How can you add, remove, or edit filter conditions in a classic list in ServiceNow?

It allows multiple customers to share the same data instance

It provides a single database for all customers

It ensures data isolation and customization for each customer

It limits the ability to customize the instance for individual customers

What is the significance of a multi-instance, single-tenant architecture in ServiceNow?

Which lists should be added to apply user criteria to a category?

After a Catalog Item is added to the card, a Catalog Task is created at the same time to deliver the requested Item

After placing an order, the Request Management Approval Process starts on Request level

Each Catalog Item has its own approval and fulfillment workflow

One Request can have multiple Requested Items. Each Requested Item has its own fulfill and deliver tasks

Catalog Tasks can belong to multiple Requested Items, while a Requested Item can only belong to one Request

How are Service Catalog and Request Management intertwined?

What can users specify when creating a template in the catalog builder?

An automated tool for fixing configuration issues.

A CMDB-based framework that identifies where to place data for products.

A product to purchase for service management.

Which of the following best describes the CSDM?

What are valid group types in the base instance? 

Classic lists function similarly with ease of use.

Workspaces offer fewer customization options.

Workspaces provide no additional functionality.

What is an advantage of using lists in a ServiceNow workspace?

The user is granted access to the entire table and all fields

The user is denied access to the specific field but can access other fields in the table

The user is denied access to the entire table

The user can still modify the specific field

What happens if a user passes a table ACL rule but fails a field ACL rule in ServiceNow?

System Policy > Actions > Inbound Actions

Incident > Incident Properties > Inbound Email Actions

Where can you define Incident inbount Actions?

Where does a server-side script execute in ServiceNow?

Form buttons, form links, and list buttons

Dashboard widgets and user role assignments

Form context menu items and list context menu items

What elements can be included as part of UI Actions in ServiceNow?

Faster implementation through continuous evaluation

Changes are planned without adhering to processes

What is a significant benefit of Agile practices in change management?

What role involves managing and coordinating the resources for problem management to prevent incidents?

Which menu provides options related to viewing and filtering an entire list in ServiceNow?

What role involves overseeing incident and problem management processes to ensure compliance and follow-up?

Making changes that can be done without coding

Requiring additional functionality not present in the platform

Enhancing a portal widget with complex access controls

What defines customization in ServiceNow?

Which variable types cannot be included in a multi-row variable set (MRVS)?

Order Guides help manage network configurations.

Order Guides are mainly used for incident management.

Order Guides can standardize processes and help track progress for timely delivery.

Order Guides eliminate the need for approvals.

Order Guides are used to configure data policies.

Order Guides consolidate several catalog items into one request.

Which of the following statements is true about the use of Order Guides in ServiceNow?

Filtered lists retrieve records when clicked, while list categories do not.

List categories allow user customization, filtered lists do not.

Filtered lists are visible to administrators only.

List categories are used for security purposes, filtered lists for display.

How do filtered lists (UX Lists) in Workspace differ from list categories in classic lists?

Homepages offer more features than responsive dashboards.

Responsive dashboards cannot be shared with colleagues.

Non-responsive dashboards are still available in the Utah release

Responsive dashboards allow you to determine the size of individual elements and create multiple tabs.

Which statement about responsive dashboards in ServiceNow is correct?

To run a flow when a record is created or updated

To execute a flow at specified dates and times

To start a flow based on specific conditions within an application

What is the function of an Application-based trigger in Flow Designer?

A unique environment specific to a customer

A generic environment shared by multiple customers

An offline version of the ServiceNow platform

A read-only version of a ServiceNow environment

What characterizes a ServiceNow instance?

To classify CIs into different categories.

To uniquely identify and differentiate Configuration Items (CIs).

What is the primary purpose of CI Identification Rules in ServiceNow's CMDB?

Which role is required to override Access Controls and pass all role checks in ServiceNow?

The state should be updated from Open to Closed

The state should be updated from Open to Work in Progress

The state should be updated from Work in Progress to Open

The system changes the State to in In Progress, if Task is opened by the assigned user

The state should be updated from Pending to Work in Progress

The state should be updated from Resolved to Closed

What should happen to the state of a catalog task when work is ready to begin?

Which ServiceNow feature allows tables to be joined using the Database Views plugin?

Which function can be used to change the approval state of a record to Approved in the list editor?

Ease of use with some additional features

Integration with third-party applications

What advantage does working with lists in a workspace provide over the Classic Environment?

By providing automated fixes for discovered issues.

By augmenting the CMDB with IT relationships and dependencies between CIs.

By scanning the network for devices and applications.

By serving as a guide for coding practices.

How does Service Mapping complement ServiceNow Discovery?

Date field, Status field, Priority field, Owner field

Order field, Number field, Name field, Display field

ID field, Description field, Assigned field, Location field

Modified field, Source field, Target field, Value field

Created field, Updated field, Type field, Category field

What are the criteria used to sort a list displayed to a user for the first time in ServiceNow?

A record on the Group [sys_user_group] table

Which attribute of a field in ServiceNow is used by the system to uniquely identify the field?

How can users retain the original value of a field if they decide to cancel changes while using the list editor?

What type of method does ServiceNow Discovery use to uncover devices on the network?

How can you apply a UI Policy to all views in ServiceNow?

To execute the filter and display results

What is the purpose of the 'Run' button in the classic list filter?

Which aspect of CSDM ensures accurate data integration and service management?

To dynamically change form information or behavior

To manage the user experience and data integrity

What is the primary purpose of a User Interface (UI) Policy in ServiceNow?

Ignore the dependencies and proceed with activation

Ensure the dependent plugins are activated first

What should be done if a plugin depends on other plugins in ServiceNow?

To allow users to create and manage custom applications

To enable users to perform all system administration tasks

To grant elevated privileges to manage Access Control Lists (ACLs)

To manage user passwords and authentication methods

What is the function of the 'security_admin' role in ServiceNow?

Actions can be added to flows to automate Now Platform features without writing code.

Core actions like Create Record require familiarity with Now Platform tables and fields.

Actions in Flow Designer are used primarily for defining user roles and permissions

Application-specific actions can be created to pre-set configuration details and ensure consistency

Which of the following statements is NOT true about actions in ServiceNow's Flow Designer?

CSA Exam 2 Simulation

How does the 'Order' field influence the display of UI Actions in ServiceNow?

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