It allows you to define variables not tied to any specific catalog item

It adds the same variables to each item automatically

It shows the approval workflow for the request

It displays the total cost of the items requested

What provide cascading variables in ServiceNow order guides?

Ease of use with fewer feature differences

Better integration with third-party tools

In a ServiceNow workspace, what advantage do classic lists offer compared to working within a workspace?

To customize instances and applications using JavaScript

What is the primary purpose of scripting in ServiceNow?

Enhancing a portal widget to display lists with complex access controls

What is an example of a customization task in ServiceNow?

Making changes that can be done without coding

Requiring additional functionality not present in the platform

Enhancing a portal widget with complex access controls

What defines customization in ServiceNow?

They appear in the list pane but do not retrieve records when clicked.

They are used to configure security settings for records.

They automatically display all records in a table.

They provide advanced filtering options for users.

They can be customized by individual users.

Which of the following statements is true about list categories in ServiceNow?

Adding a table for special billing requirements

Creating a service catalog and catalog items

Extending a table for a new hardware class

State which of the following actions is an example of configuration in ServiceNow?

Data Policies are applied only to data entered via forms, while UI Policies can be used for any data.

UI Policies only affect data entered on a form through a standard browser, whereas Data Policies can apply to data from forms, Import Sets, or Web Services.

UI Policies set fields as mandatory and read-only, whereas Data Policies control field visibility.

Data Policies execute only on the client side, while UI Policies execute on the server side.

UI Policies can be opted out for Web Services and Import Sets, but Data Policies cannot.

How do Data Policies and UI Policies differ in their application within ServiceNow?

Which variable type in the Service Catalog is used to display a formatted label with advanced formatting options, including images and links?

Which relationship type involves two or more tables that can be related in a bi-directional manner?

Group records that agents need to do their work

Display records directly in the list pane

What is a primary function of list categories in Workspaces?

User menu > Preferences > Notifications > Toggle Allow Notifications

User menu > Settings > Notifications > Toggle Notification Preferences

User menu > Preferences > Email > Enable/Disable Notifications

User menu > Notifications > Preferences > Toggle Allow Notifications

What is the correct navigation path to enable or disable notifications for a user in ServiceNow?

By creating unique records for each table

By defining one or more database tables to store the parent and child classes

By linking multiple tables into a single list

By using reference fields to connect tables

How does the extension model in ServiceNow determine the attributes of a table?

All > Reports > View/Run > Select sharing icon > Select Add to dashboard > Select the dashboard and tab

All > Reports > View/Run > Select export icon > Select Export to PDF > Select the dashboard and tab

All > Reports > View/Run > Select edit icon > Select Edit report > Select the dashboard and tab

All > Reports > View/Run > Select publish icon > Select Publish > Select the dashboard and tab

What are the steps to add a report to a dashboard in ServiceNow?

Which tab in the ServiceNow Report Designer is used to configure data sources for the report?

Improved user experience by reducing wait times

What is the advantage of minimizing client-to-server round-trips in ServiceNow?

When a catalog task is created by the Flow Designer flow, what should its initial state be?

To distribute traffic across multiple servers for performance

To store backup data in multiple locations

To provide a read-only environment for testing

To ensure data is shared among multiple customers

What is the purpose of a load-balanced instance in ServiceNow?

What type of relationship model is used when a student can register for many classes, and a class can include many students?

Using only the default ServiceNow settings

Which methods can be used to control the appearance and behavior of categories in a ServiceNow service catalog?

How can you add, remove, or edit filter conditions in a classic list in ServiceNow?

To standardize the same data across ServiceNow applications.

To enhance the security of the data stored in the database.

To control the visibility of fields on a form.

To allow users to update read-only fields.

To provide an additional layer of access control for Web Services.

What is the primary purpose of defining a Data Policy in ServiceNow?

Using email requests to order items (default Service Catalog Inbox)

Through mobile, portals, or Employee Center

How can end users access service catalogs?

How do filtered lists (UX Lists) under categories function?

Which role focuses on preventing incidents and reducing the impact of incidents that cannot be prevented?

What action should be taken to enable inline editing of fields in the list editor?

Provides a top-down approach to mapping services.

Helps identify dependencies between devices and applications.

Scans the network to inventory devices and applications.

Which of the following is NOT a feature of ServiceNow Discovery?

To restrict user permissions on tables and fields

What is the purpose of Access Control rules in ServiceNow?

 It is the actual data entered into the field.

It is a system-friendly unique term for the field.

It is a user-friendly term to identify the field in the user interface.

It is used to store metadata about the field.

Which of the following best describes a field label in ServiceNow?

To define the physical properties of a CI and help with inventory management

To group CIs that share common attributes and store them in their own class tables, facilitating the definition of a class hierarchy within the CMDB

To track the financial information of a CI and assist with asset management

To create and manage relationships between CIs to enable incident troubleshooting

What is the primary purpose of CMDB classifications, and how do they help administrators manage Configuration Items (CIs)?

Which of the following is used to automate repetitive tasks and ensure consistency in ServiceNow?

To define the valid actions the system can take

To list the required roles and conditions

To determine the order of rule evaluation

What is the function of the 'Operation' component in an Access Control rule?

To group records based on the tables in the database

What is the function of list categories in ServiceNow?

How does ServiceNow implement row-level and column-level security?

What additional feature can be used to narrow the scope of CIs included in the identification process?

What role involves overseeing incident and problem management processes to ensure compliance and follow-up?

The field must have a value before the record can be saved

What happens when a field is set to 'mandatory' using a UI Policy in ServiceNow?

Homepages offer more features than responsive dashboards.

Responsive dashboards cannot be shared with colleagues.

Non-responsive dashboards are still available in the Utah release

Responsive dashboards allow you to determine the size of individual elements and create multiple tabs.

Which statement about responsive dashboards in ServiceNow is correct?

To run a flow when a record is created or updated

To execute a flow at specified dates and times

To start a flow based on specific conditions within an application

What is the function of an Application-based trigger in Flow Designer?

The changes are reflected across all catalog items associated with the variable set.

Only new catalog items will use the updated variable set.

The changes are applied only to the variable set itself.

A new variable set is created with the modifications.

The changes need to be manually applied to each catalog item.

What happens when a variable set is modified?

A function to generate reports and dashboards.

A version of a list or form that defines which fields appear and in what order.

A feature to create workflows and automation.

A tool to manage user roles and permissions.

A method to define user authentication settings.

What type of field allows a user to select multiple records on a table defined by the glide list?

Date field, Status field, Priority field, Owner field

Order field, Number field, Name field, Display field

ID field, Description field, Assigned field, Location field

Modified field, Source field, Target field, Value field

Created field, Updated field, Type field, Category field

What are the criteria used to sort a list displayed to a user for the first time in ServiceNow?

What role is the first line of support for new incidents?

What type of method does ServiceNow Discovery use to uncover devices on the network?

A parent class inherits fields from a child class

A child class inherits fields from a parent class

A parent class and a child class have no relationship

A child class defines the database structure for a parent class

What is the main difference between a parent class and a child class in ServiceNow?

To execute the filter and display results

What is the purpose of the 'Run' button in the classic list filter?

What component of an Access Control rule specifies the valid actions the system can take?

Which aspect of CSDM ensures accurate data integration and service management?

Always customize the platform to meet every stakeholder desire.

Ensure system quality attributes are maintained.

Stakeholder desires should always take precedence over system quality.

Avoid over-customization to stay aligned with baseline platform functionality.

Customer requirements are less important than technical specifications.

What should technical staff keep in mind when considering stakeholder desires and customer requirements?

Which type of Client Script runs when a particular field changes value?

The Common Service Data Model (CSDM) 4.0 introduces several key domains to organize and manage IT services efficiently. Match each domain with its correct description. 

Which field type allows users to select a record from any table in the instance?

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