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ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 9/45Total: 449Intermediate

Question 81Medium

Which of the following aspects is critical for the ongoing health of IT services in an IT Service Management (ITSM) program?

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Question 82Medium

What can the CMDB Data Manager create policies for?

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Question 83Hard

What should be done if a customer needs customized states for Requested Items and Catalog Tasks?

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Question 84Hard

What happens when an unauthorized Emergency Change Request record moves to state of Review?

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Question 85Medium

What role is required to create or edit a catalog item using the catalog builder?

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Question 86Hard

How can administrators add the Service Fulfillment Steps related list tab to the catalog item form?

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Question 87Medium

What happens to the 'Assigned to' field in a problem record if a group is selected but no user in the group has the problem role in ServiceNow?

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Question 88Hard

What is the effect of setting a class as a Principal Class in the CMDB Principal Class filter?

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Question 89Easy

Which state indicates that the incident is fully resolved but not yet closed?

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Question 90Medium

Which activity is essential to minimize unnecessary transaction logs in data management?

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