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ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 8/45Total: 449Intermediate

Question 71Hard

How can you create a new Knowledge Article from the Incident?

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Question 72Hard

Who oversees the resolution of major incidents and coordinates the response team?

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Question 73Medium

What is the purpose of table cleaner in table management?

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Question 74Medium

Which statement accurately describes the 'Approval Definitions' in Change Approval Policies?

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Question 75Easy

What is the primary use of the Default Variables Editor in ServiceNow?

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Question 76Hard

How do CAB definitions, schedule entries, and CAB meetings interrelate within the CAB Workbench in ServiceNow?

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Question 77Hard

In ServiceNow, what actions occur when the "Communicate Workaround" UI action is used?

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Question 78Hard

How are control objectives related to citations?

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Question 79Hard

What must a system administrator consider when creating additional list categories in a ServiceNow workspace?

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Question 80Hard

Who is responsible for handling further escalation with technical SMEs?

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