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ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 10/45Total: 449Intermediate

Question 91Easy

Which of the following states indicates an incident is logged but not yet being investigated?

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Question 92Easy

Who is responsible for creating and editing all types of portfolio records in ServiceNow?

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Question 93Hard

How can additional variable editors be configured in ServiceNow?

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Question 94EasyChange Management

Which statement accurately describes the state progression of standard changes in ServiceNow?

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Question 95Hard

How can you set an inclusion rule for a CI class in ServiceNow?

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Question 96Easy

What is the primary use of the Default Variables Editor in ServiceNow?

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Question 97Medium

What is the role of 'Policy Inputs' in the Change Approval Policies process in ServiceNow?

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Question 98Easy

Which state indicates that an incident has been fully addressed and confirmed by the user to be resolved?

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Question 99Medium

What is the primary purpose of setting a class as a Principal CI Class in ServiceNow?

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Question 100Easy

What characterizes a standard (preapproved) change in ITIL Mode 1?

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