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ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 7/45Total: 449Intermediate

Question 61Medium

What occurs when a UI action is utilized to create a new problem from an incident in ServiceNow?

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Question 62Medium

What happens to an incident when the On Hold reason is 'Awaiting Caller'?

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Question 63Medium

Which of the following features does the CAB Workbench in ServiceNow provide to help manage CAB meetings effectively?

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Question 64Easy

What is a change approval policy in ServiceNow?

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Question 65Medium

Which role typically has end-to-end accountability for a given service and its offerings throughout the full lifecycle in ServiceNow?

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Question 66Hard

When using the Communicate Fix UI action in ServiceNow, where is the fix information copied to for related incidents? Choose the correct option(s).

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Question 67Hard

Where can the identification rules for a CI class be accessed in ServiceNow?

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Question 68Hard

Which role is involved in managing tasks and communication within the resolution team for major incidents?

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Question 69Hard

Which two tasks per change, regardless of the type, get created when the state of the Change changes to Implementation?

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Question 70Medium

How can a Catalog Item be created in relation to a Service Offering?

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