ZURICH RELEASE

ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 6/13Total: 127Advanced
Question 51IntermediateCase management

What are the two options to publish a Case Action Summary?

Select two answers:

Question 52BeginnerCase management

What is an interaction?

Select one answer:

Question 53IntermediateCase management

What role is required to open an escalation?

Select one answer:

Question 54IntermediateCase management

What are the Case States?

Select 5 answers:

Question 55IntermediateCase management

A default case is used to track a disruption that impacts multiple customers.

Select one answer:

Question 56IntermediateCSM configuration

Multipe Case Types should be implemented in the same Scoped Application.

Select one answer:

Question 57IntermediateCase management

You can edit the recipient list of affected customers after child cases are created for a Major Case.

Select one answer:

Question 58IntermediateCSM configuration

How is the Plugin called which activates Interaction functionality?

Select one answer:

Question 59IntermediateCSM configuration

If the Auto Close Resolved Cases flow is configured, what is the default number of days after which the system automatically closes a resolved case?

Select one answer:

Question 60BeginnerCSM configuration

What role is necessary to view Case tasks?

Select one answer:

← Previous PagePage 6 of 13Next Page →