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ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 5/13Total: 127Advanced
Question 41IntermediateCSM Workspace, Portals, Service Catalog, Analytics, and Reporting

What is the Engagement Messenger?

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Question 42IntermediateCase management

What state an Interaction has after the agent resolved the inquiry?

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Question 43BeginnerCase management

What prefix does the Case table use for the case number?

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Question 44IntermediateCSM Workspace, Portals, Service Catalog, Analytics, and Reporting

What is a good practice to configure the provided portals?

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Question 45IntermediateCSM foundational data model

The Case table is extended from the ____ table.

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Question 46BeginnerCSM foundational data model

On which table are case records located?

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Question 47IntermediateCase management

What are the states of an Interaction?

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Question 48BeginnerCase management

What prefix does the Case Task table use for the case number?

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Question 49BeginnerCase management

What state an Interaction has after the work has begun?

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Question 50BeginnerCase management

What state an Interaction has if the inquiry is canceled or must no longer be resolved?

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