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ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 7/13Total: 127Advanced
Question 61IntermediateCSM configuration

What is Conversational Messaging?

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Question 62IntermediateCSM configuration

What is Walk-Up Experience for CSM?

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Question 63IntermediateCase management

The create contact (consumer) feature is only available in the CSM Configurable Workspace.

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Question 64IntermediateCSM configuration

What can you achieve with the Conversation API?

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Question 65IntermediateCase management

For what do you use the Lookup and Verify feature?

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Question 66IntermediateCSM configuration

What is Customer Central?

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Question 67IntermediateCSM configuration

What is Omnichannel Callback?

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Question 68IntermediateCSM configuration

Which roles can enable and configure the Lookup and Verify feature?

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Question 69IntermediateCSM configuration

How do you add additional fields to the Create Contact and Create Consumer forms used by the Lookup and Verify feature?

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Question 70IntermediateCSM configuration

What is ServiceNow Voice for CSM?

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