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ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 10/13Total: 127Advanced
Question 91IntermediateCase management

What does the quick action /tq do?

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Question 92IntermediateCase management

If a customer uses a profanity is the message automatically blocked?

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Question 93IntermediateCase management

What does the quick action /ta do?

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Question 94IntermediateCase management

An interaction always become a Case.

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Question 95IntermediateCSM foundational data model

What are tangible products?

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Question 96IntermediateCSM configuration

What can you achieve with the Agent Chat Personalization feature?

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Question 97IntermediateCase management

What can you achieve with the Sensitive Data Handling feature?

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Question 98IntermediateCSM foundational data model

What are intangible products?

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Question 99IntermediateCSM configuration

A ServiceNow Instance can only have one incoming email account to create interactions.

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Question 100IntermediateCase management

"A reponse template needs what type to be available in Agent Chat?

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