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ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 9/13Total: 127Advanced
Question 81IntermediateCSM configuration

What replaced Connect Support?

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Question 82IntermediateCase management

What role is for Advanced Work Assignment Manager?

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Question 83IntermediateCase management

Which function lets agents and chat supervisors have a conversation hidden for the customer?

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Question 84IntermediateCase management

What quick action is used to insert response templates in agent chat?

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Question 85IntermediateCSM configuration

Which plugin is necessary to use Agent Chat?

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Question 86BeginnerCSM configuration

What quick action is used by an agent to get assistance from a supervisor?

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Question 87IntermediateCase management

What are quick actions?

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Question 88IntermediateCSM configuration

What role is necessary to use quick actions in agent chat?

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Question 89IntermediateCase management

Public messages from the supervisor are visible to the customer and agent?

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Question 90BeginnerCase management

What quick action is used to start a virtual agent topic in agent chat?

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