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ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 5/45Total: 449Intermediate

Question 41Easy

Which state indicates that an incident has been fully addressed and confirmed by the user to be resolved?

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Question 42Medium

What role is required to create or edit a catalog item using the catalog builder?

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Question 43Hard

Which of the following statements are true about ServiceNow blackout schedules?

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Question 44Hard

Which of the following statements accurately describes a feature of the CAB Workbench in ServiceNow?

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Question 45Hard

What happens when a control objective is scoped to an entity type?

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Question 46Medium

How does the Change Management – Risk Assessment plugin help in calculating risk?

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Question 47Medium

What is the primary purpose of setting a class as a Principal CI Class in ServiceNow?

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Question 48Easy

What is a change approval policy in ServiceNow?

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Question 49Hard

How can you set an inclusion rule for a CI class in ServiceNow?

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Question 50Hard

What should be done if a customer needs customized states for Requested Items and Catalog Tasks?

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