ZURICH RELEASE

ServiceNow CIS-ITSM Practice Questions

CIS-ITSMPage 3/45Total: 449Intermediate

Question 21Medium

What role involves providing support through external vendors and cloud services?

Select one answer:

Question 22Hard

In ServiceNow, what actions occur when the "Communicate Workaround" UI action is used?

Select two answers:

Question 23Medium

How does the Change Management – Risk Assessment plugin help in calculating risk?

Select two answers:

Question 24Medium

What is the purpose of the 'Change Risk Conditions' in ServiceNow?

Select three answers:

Question 25Hard

How can you set an inclusion rule for a CI class in ServiceNow?

Select one answer:

Question 26Medium

Which of the following features does the CAB Workbench in ServiceNow provide to help manage CAB meetings effectively?

Select one answer:

Question 27Medium

What is the primary purpose of setting a class as a Principal CI Class in ServiceNow?

Select two answers:

Question 28Medium

How can a Catalog Item be created in relation to a Service Offering?

Select one answer:

Question 29Hard

How can you create a new Knowledge Article from the Incident?

Select three answers:

Question 30Medium

What role is required to create or edit a catalog item using the catalog builder?

Select one answer:

← Previous PagePage 3 of 45Next Page →