ServiceNow CSA

It applies to specific fields within a table

It applies to the entire table and all its records

What does the 'table.--None--' Access Control rule signify in ServiceNow?

Enterprise-grade features at a scalable price

Instant compliance with all industry regulations

Pre-built templates for common business processes

Improved customer service through centralized workflows

Which of the following are key benefits of using ServiceNow for small companies?

Updating the list of categories on a form

Adding a table for special billing requirements

Creating a new script to automate processes

Which of the following tasks is an example of configuration in ServiceNow?

Provides unique fields for the extended table

Allows the inheritance of fields from parent tables

Enables the creation of tables that stand alone

What are the benefits of using table extensions in ServiceNow?

The user is granted access to the entire table and all fields

The user is denied access to the specific field but can access other fields in the table

The user is denied access to the entire table

The user can still modify the specific field

What happens if a user passes a table ACL rule but fails a field ACL rule in ServiceNow?

Which role in ServiceNow allows users to maintain Access Control Lists (ACLs)?

Displaying a notice at the top of the page to confirm a catalog request.

What is an example of a task that a Client Script can perform?

A framework that supports multiple configuration strategies within CMDB.

A set of processes for ITSM implementation.

A service that automatically fixes past implementations.

A guide for coding practices in ServiceNow.

A set of tools for automated software testing.

What does the Common Service Data Model (CSDM) provide within the ServiceNow platform?

All > Reports > View/Run > Select sharing icon > Select Add to dashboard > Select the dashboard and tab

All > Reports > View/Run > Select export icon > Select Export to PDF > Select the dashboard and tab

All > Reports > View/Run > Select edit icon > Select Edit report > Select the dashboard and tab

All > Reports > View/Run > Select publish icon > Select Publish > Select the dashboard and tab

What are the steps to add a report to a dashboard in ServiceNow?

Which component is NOT part of the CSDM framework?

Which key should be pressed to retain the original value in the list editor if changes are canceled?

A Data Policy sets fields as mandatory and read-only to ensure data consistency.

A Data Policy manages the visibility of fields on a form.

A Data Policy applies only to data entered through a standard browser.

A Data Policy is primarily used for security purposes.

A Data Policy executes on the client side only.

A Data Policy can be opted out for Web Services and Import Sets.

Which of the following statements best describes the function of a Data Policy in ServiceNow?

Performance Analytics is only available in the premium version of ServiceNow

Performance Analytics requires additional licensing, whereas reports do not

Reports can only be generated by administrators, while Performance Analytics is available to all users

Reports are static, while Performance Analytics provides dynamic insights

Performance Analytics uses historical data to predict trends, while reports focus on current data

Reports are limited to tabular data, while Performance Analytics supports visual dashboards

What is the primary difference between reports and Performance Analytics in ServiceNow?

Which of the following components are part of a filter condition in ServiceNow?

Customization is always done first, followed by configuration

Configuration requires more technical expertise than customization

Customization cannot be packaged using update sets

Configuration typically involves tasks without code, while customization involves coding

What is a key difference between configuration and customization in ServiceNow?

Which of the following is used to automate repetitive tasks and ensure consistency in ServiceNow?

Assign security roles to the list category

Link the category to a specific user group

Set the visibility settings for the category

When setting up a new list category in a ServiceNow workspace, what additional step must be taken to ensure it appears correctly?

As part of a client discussion, you receive the following question: The client wants to display a single value representing median resolution time, while also exploring how resolution times differ by assignment group in one unified visualization. Which two report types address both of these needs?

What does each column in a ServiceNow list represent?

Which of the following is NOT an example of a configuration task in ServiceNow?

A customized instance tailored to the customer's requirements

A set of installed applications on a ServiceNow instance before any configuration or customization

An instance used solely for testing purposes

A shared environment where multiple customers' data is mixed

What is a baseline implementation in ServiceNow?

To execute the filter and display results

What is the purpose of the 'Run' button in the classic list filter?

ServiceNow is primarily a cloud-based platform, while SAP offers both on-premise and cloud solutions

SAP provides better workflow automation features than ServiceNow

ServiceNow has stronger capabilities in financial accounting than SAP

ServiceNow originated as an IT service management tool, while SAP started as an enterprise resource planning system

SAP focuses more on ERP functionalities, while ServiceNow specializes in IT service management

Both platforms offer identical functionalities for customer relationship management

Which of the following are key differences between ServiceNow and SAP?

Which of the following are key features of Salesforce?

Which role is required to override Access Controls and pass all role checks in ServiceNow?

 It is the actual data entered into the field.

It is a system-friendly unique term for the field.

It is a user-friendly term to identify the field in the user interface.

It is used to store metadata about the field.

Which of the following best describes a field label in ServiceNow?

Ease of use with some additional features

Integration with third-party applications

What advantage does working with lists in a workspace provide over the Classic Environment?

How can you add, remove, or edit filter conditions in a classic list in ServiceNow?

Creating quick reports and exporting data

What actions can be performed from the Record Context Menu in ServiceNow?

Which variable type can be used to create a group of radio buttons that select a value from a predefined list?

To define tables and fields in the database

What is the role of the System Dictionary in ServiceNow?

What type of method does ServiceNow Discovery use to uncover devices on the network?

Ignore the dependencies and proceed with activation

Ensure the dependent plugins are activated first

What should be done if a plugin depends on other plugins in ServiceNow?

User Authentication/Login, Application and Modules Access, Database Access

User Authorization, Module Access, Database Encryption

User Login, Application Control, Record Access

Authentication, Role Management, Data Access

What levels of security does ServiceNow implement before an end user can perform CRUD operations on a table?

The CMDB will not be able to store any new CIs.

CI relationships will be automatically created.

What is a common consequence if CI Identification Rules are not properly defined?

To group records based on the tables in the database

What is the function of list categories in ServiceNow?

Which report distribution option in Report Designer is not valid?

In ServiceNow, what feature allows users to save shortcuts to frequently used applications and modules for easy access?

ServiceNow has better integration with third-party applications than SAP

Both platforms are equally strong in workflow automation and AI integration

SAP provides more comprehensive financial management tools than ServiceNow

SAP focuses more on enterprise resource planning (ERP), while ServiceNow specializes in IT service management (ITSM)

ServiceNow has stronger capabilities in customer relationship management (CRM) compared to SAP

CSDM provides guidance on service modeling.

CSDM includes best practices for CMDB data management.

CSDM defines out-of-the-box CMDB core tables.

Which of the following statements is NOT true about CSDM?

Which field type allows users to select a record from any table in the instance?

To package changes for moving into production environments

A table that defines multiple records on a list

In a consulting engagement, the client asks you the following: They want to analyze average resolution time trends for incidents over a six-month period, and they are considering different report types. Which two report types directly support this time-based visualization requirement?

Picture yourself in a customer session where the client wants to know which report types can help them visualize how different departments contribute to overall incident volume while also highlighting the most significant contributors. Which two report types should you recommend?

What type of relationship model is used when a student can register for many classes, and a class can include many students?

Which variable type in the Service Catalog is used to display a formatted label with advanced formatting options, including images and links?

Manually replicate the changes in each environment

What should be done if you need to publish customizations to an application repository in ServiceNow?

UI Actions with lower order numbers appear after those with higher numbers.

The 'Order' field does not affect the positioning of UI Actions.

UI Actions with higher order numbers are always executed before lower ones.

UI Actions with lower order numbers are displayed before those with higher order numbers.

UI Actions with lower order numbers are only visible in list views.

In ServiceNow, how does the 'Order' field influence the placement of UI Actions?

What URL format is typically used for ServiceNow instances?

Me, Everyone, Private; allows tags to be visible only to the owner

Me, Groups and Users, Public; allows tags to be visible to everyone

Me, Groups and Users, Everyone; allows tags to be visible to the owner and specific groups or users

Private, Shared, Public; allows tags to be visible to specific groups or users

What are the sharing levels available for tags in ServiceNow, and what does the "Groups and Users" level allow?

Which tab in the ServiceNow Report Designer is used to configure data sources for the report?

System Properties, User Administration, Data Management

User Authentication, Module Access, Database Access

System Properties > Security, System Security > Access Control (ACL), System Security > High Security Settings

System Security > General Settings, System Maintenance, Application Administration

What are the three security modules typically used by the System Administrator in ServiceNow?

Classic lists function similarly with ease of use.

Workspaces offer fewer customization options.

Workspaces provide no additional functionality.

What is an advantage of using lists in a ServiceNow workspace?

User menu > Preferences > Notifications > Toggle Allow Notifications

User menu > Settings > Notifications > Toggle Notification Preferences

User menu > Preferences > Email > Enable/Disable Notifications

User menu > Notifications > Preferences > Toggle Allow Notifications

What is the correct navigation path to enable or disable notifications for a user in ServiceNow?

Provides a guide for ITSM implementation.

Automatically fixes discovered configuration issues.

Scans the network to inventory devices and applications.

Is a product that needs to be purchased separately.

What role does ServiceNow Discovery play in the platform?

Form buttons, form links, and list buttons

Dashboard widgets and user role assignments

Form context menu items and list context menu items

What elements can be included as part of UI Actions in ServiceNow?

A unique environment specific to a customer

A generic environment shared by multiple customers

An offline version of the ServiceNow platform

A read-only version of a ServiceNow environment

What characterizes a ServiceNow instance?

Which menu provides options related to viewing and filtering an entire list in ServiceNow?

From the most general field rule to the most general table rule

From the most general table rule to the most specific field rule

From the most specific table rule to the most specific field rule

From the most specific table rule to the most general field rule

How are Access Control rules evaluated in ServiceNow?

ServiceNow CSA - Practice Mode - Exam 3

Free Variants

Pro Variants

What does the 'table.--None--' Access Control rule signify in ServiceNow?