ServiceNow CSA

Create a new UI Policy to dynamically add values to the choice list

Modify the choice list values directly in the table view

Navigate to System Definition > Tables and add the value directly to the related list of the column

Use the Reference Qualifier in the dictionary entry to add new values

Right-click on the choice field in a record, select 'Show Choice List', then click 'New'

What is the correct method to add a new value to a choice list in ServiceNow?

From the most general field rule to the most general table rule

From the most general table rule to the most specific field rule

From the most specific table rule to the most specific field rule

From the most specific table rule to the most general field rule

How are Access Control rules evaluated in ServiceNow?

A framework that supports multiple configuration strategies within CMDB.

A set of processes for ITSM implementation.

A service that automatically fixes past implementations.

A guide for coding practices in ServiceNow.

A set of tools for automated software testing.

What does the Common Service Data Model (CSDM) provide within the ServiceNow platform?

Which of the following is the main method for interacting with applications and data in a ServiceNow instance?

What are the categories of reports available in ServiceNow?

Which field type allows users to select a record from any table in the instance?

Proprietary software with no customization options

Exclusively cloud-based with no on-premise deployment

A parent class inherits fields from a child class

A child class inherits fields from a parent class

A parent class and a child class have no relationship

A child class defines the database structure for a parent class

What is the main difference between a parent class and a child class in ServiceNow?

What are the types of filter operators available in ServiceNow?

What feature provides a summary view of the filter's conditions in ServiceNow?

A map that activates business rules before the data is queued for the outbound web service.

A map that identifies relationships between fields in an import set and fields in an existing table.

A map that is utilized to share the history of an table.

Which of the following defines Transform Maps in ServiceNow?

By scanning the network to inventory devices and applications.

By providing a top-down approach to mapping services.

By automatically fixing discovered issues.

By serving as a process guide for ITSM implementation.

By being a product you need to purchase separately.

How does ServiceNow Discovery function within the platform?

What type of field allows a user to select multiple records on a table defined by the glide list?

To group records based on the tables in the database

What is the function of list categories in ServiceNow?

Ease of use with some additional features

Integration with third-party applications

What advantage does working with lists in a workspace provide over the Classic Environment?

Which variable type is best suited for capturing multi-line text input in a Service Catalog item?

Which Service Catalog variable type is used to reference records in another table?

Which component of an Access Control rule defines the entity being secured?

Which of the following is NOT an example of a configuration task in ServiceNow?

If the coalesce fields find a match, the current record is modified with the imported data.

If the coalesce fields find a match, the existing record is deleted.

If no match is found using the coalesce fields, the import is stopped

If no match is found using the coalesce fields, the existing record is updated with the new information.

What is the result of using coalescing fields during an import in ServiceNow?

Filtered lists retrieve records when clicked, while list categories do not.

List categories allow user customization, filtered lists do not.

Filtered lists are visible to administrators only.

List categories are used for security purposes, filtered lists for display.

How do filtered lists (UX Lists) in Workspace differ from list categories in classic lists?

Each row represents one field and each column represents one record

Each row represents one record and each column represents one field

Each row represents one table and each column represents one field

Each row represents one field and each column represents one user session

How are lists represented in both the Classic Environment and a workspace?

Which module shows a list of tasks assigned to a user's group but not yet assigned to a specific individual?

Ignore the dependencies and proceed with activation

Ensure the dependent plugins are activated first

What should be done if a plugin depends on other plugins in ServiceNow?

Manually replicate the changes in each environment

What should be done if you need to publish customizations to an application repository in ServiceNow?

Which role focuses on preventing incidents and reducing the impact of incidents that cannot be prevented?

Data Policies are applied only to data entered via forms, while UI Policies can be used for any data.

UI Policies only affect data entered on a form through a standard browser, whereas Data Policies can apply to data from forms, Import Sets, or Web Services.

UI Policies set fields as mandatory and read-only, whereas Data Policies control field visibility.

Data Policies execute only on the client side, while UI Policies execute on the server side.

UI Policies can be opted out for Web Services and Import Sets, but Data Policies cannot.

How do Data Policies and UI Policies differ in their application within ServiceNow?

Which of the following are key features of Salesforce?

Which report distribution option in Report Designer is not valid?

Which role is required to override Access Controls and pass all role checks in ServiceNow?

What role involves overseeing incident and problem management processes to ensure compliance and follow-up?

Expand every application in the All applications tab.

Open the specific list again and search for the specific record using the filter.

What's one of the fastest ways to return to a recently viewed record?

User menu > Preferences > Notifications > Toggle Allow Notifications

User menu > Settings > Notifications > Toggle Notification Preferences

User menu > Preferences > Email > Enable/Disable Notifications

User menu > Notifications > Preferences > Toggle Allow Notifications

What is the correct navigation path to enable or disable notifications for a user in ServiceNow?

To restrict user permissions on tables and fields

What is the purpose of Access Control rules in ServiceNow?

Group of users who share a common purpose

People to whom you have given access to your ServiceNow instance.

Group of members subscribed to a service.

Which three workflow types are provided by the Now Platform?

It applies to all fields not covered by a table.field rule

It applies to specific fields within a table

In ServiceNow, what does the 'table.*' Access Control rule signify?

It applies to the entire table and all its records

What does the 'table.--None--' Access Control rule signify in ServiceNow?

Which type of Client Script runs when a particular field changes value?

A user role that grants full access to all data

A security rule that restricts user permissions to view and interact with data

A module that allows users to create reports

A feature that automatically logs out inactive users

Enterprise-grade features at a scalable price

Instant compliance with all industry regulations

Pre-built templates for common business processes

Improved customer service through centralized workflows

Which of the following are key benefits of using ServiceNow for small companies?

What URL format is typically used for ServiceNow instances?

It ensures all users have access to all information.

It grants the necessary information and workflows to fulfill roles.

It restricts sensitive data to authorized personnel only.

It allows users to create new roles as needed.

It provides a universal access model for all users.

Why is role-based access important in ServiceNow?

To define a layout for holding more variables

To insert a UI page into the catalog item

To enable selection between multiple options

What is the role of the Container start, Container split, and Container end variables in the Service Catalog?

Faster implementation through continuous evaluation

Changes are planned without adhering to processes

What is a significant benefit of Agile practices in change management?

What must you do when creating a list category to ensure it appears in a workspace?

It allows multiple customers to share the same data instance

It provides a single database for all customers

It ensures data isolation and customization for each customer

It limits the ability to customize the instance for individual customers

What is the significance of a multi-instance, single-tenant architecture in ServiceNow?

Tables can extend other tables, creating parent and child tables

Tables can only contain one type of record

Tables do not store any data directly, they are just a blueprint

Which of the following statements is true about ServiceNow tables?

Which role is responsible for overseeing the initial incident reports and attempts to resolve them?

Add list filters or the category doesn't appear

What must you do to display a list category in the workspace?

Use the Application Navigator to select a different view.

Navigate to the User Profile settings and modify the list view.

Right-click on the column header and select Change View.

Go to System Settings and configure the list view settings.

Open the List Control Menu, select View, and then choose the desired view name.

How can a user switch between different views of columns on a list in ServiceNow?

Which tab displays the activity stream for a task?

Which variable type should you use to create a selectable list of values derived from a query to a table?

Various form templates can be applied to a form by accessing the:

In a ServiceNow list, what does a 'record' refer to?

Provides a guide for ITSM implementation.

Automatically fixes discovered configuration issues.

Scans the network to inventory devices and applications.

Is a product that needs to be purchased separately.

What role does ServiceNow Discovery play in the platform?

UI Actions with lower order numbers appear after those with higher numbers.

The 'Order' field does not affect the positioning of UI Actions.

UI Actions with higher order numbers are always executed before lower ones.

UI Actions with lower order numbers are displayed before those with higher order numbers.

UI Actions with lower order numbers are only visible in list views.

In ServiceNow, how does the 'Order' field influence the placement of UI Actions?

A filter is a collection of conditions applied to a table to manage a subset of data. In the Now Platform, filter conditions are also known as:

Tasks minimize the possibility of human error

Which three of the following statements most accurately describe Tasks?

ServiceNow CSA - Practice Mode - Exam 2

Free Variants

Pro Variants

What is the correct method to add a new value to a choice list in ServiceNow?