ServiceNow CIS-APM

Which term logically describes the type of data interchanged between the app and the database?

Directly add or request a TRM product lifecycle

Change the status of any business application

Which action can a member of the Enterprise Architect group perform within the TRM product lifecycle management process?

Balancing budget, personnel, and time to support selected technologies

Identifying technologies that align with business goals

Implementing new technologies in existing systems

Assessing the risks associated with new technologies

What does Resource Allocation primarily focus on within Technology Portfolio Management?

An email notification is sent to the approver for approval

The product lifecycle is automatically activated

What happens after submitting a TRM product lifecycle request?

A data flow diagram for software applications

A hierarchy of business capabilities and associated applications

In the context of Application Portfolio Management, what does a Capability Map represent?

Which field must be selected when creating a TRM product lifecycle to specify the phase of the product?

Which key step in Technology Portfolio Management involves evaluating technologies based on their strategic importance and potential impact?

It identifies risks related to business applications and automates the application of controls.

It eliminates the need for risk managers.

It primarily focuses on improving software update processes.

It focuses only on hardware lifecycle management.

What is one primary benefit of integrating Application Portfolio Management (APM) with Governance, Risk, and Compliance (GRC) in ServiceNow?

Configuring risk assessment methodologies.

Which of the following describes the first step in implementing a GRC and APM integration solution?

The risk manager initiates a new software model lifecycle.

The risk manager automatically generates a compliance report.

The risk manager sends the questionnaire back if further information is required.

The risk manager updates the GRC entity with the questionnaire.

What role does the risk manager play after receiving the completed questionnaire in the GRC and APM integration process?

To plan the deployment of new technologies

To continuously monitor technology performance

To allocate resources efficiently across projects

To identify and evaluate technologies based on their benefits and risks

What is the primary goal of Technology Identification and Assessment in Technology Portfolio Management?

By assessing risks associated with outdated models and setting lifecycle guidance.

By monitoring their manufacturing processes.

By focusing only on the software model versions.

How does managing software and hardware models' lifecycles reduce business risk?

Software used by business users to perform a business function.

A plan to enhance the business's operational capabilities.

An expression of what a business does and can do.

Logically describes the type of data interchanged between the app and the database.

Often referred to as instances of a business application.

What is the definition of Business Capability in the context of APM?

When submitting a TRM product lifecycle request, what information must be provided regarding the product lifecycle phase?

Redundant applications for similar functions.

Increasing the cost of maintaining applications.

Conflict between in-house legacy applications and vendor applications.

Which of the following challenges can be addressed by Application Portfolio Management (APM)?

To track incidents and problems in the IT infrastructure.

To manage change requests and release cycles.

To provide real-time monitoring of network performance.

To provide a decision-making approach to Application Portfolio Management by identifying which business application requires focus and attention.

What is the primary purpose of the Application 360 and Analyze dashboards in ServiceNow's APM module?

It creates an entity in GRC and detects the new business application.

It automatically triggers a security audit.

After a new business application is created, what is the next action taken by the GRC module??

To continuously monitor the performance and impact of technologies within the portfolio

To assess and mitigate risks associated with technology adoption

To allocate resources efficiently across selected technologies

To identify and prioritize new technologies for integration

What is the purpose of the Monitoring and Evaluation step in Technology Portfolio Management?

Which role is required to access the Application 360 and Analyze dashboards?

Which term describes software used by business users to perform a business function?

To detect new business applications and create entities in GRC.

What is the purpose of the GRC Profile Generation scheduled job in the integration process?

It manages both hardware and software models, focusing on their lifecycle stages.

It controls only the hardware-related risks.

It only manages the lifecycle of software models.

What role does ServiceNow's Technology Portfolio Management play in managing risks associated with business applications?

To provide guidelines for technology procurement

To divide technologies into layers based on their functions

To establish security protocols for data management

What is the purpose of the Architectural Layers in a Technology Reference Model (TRM)?

It triggers an update to all application services.

It executes the recommendation engine based on the configuration settings.

It automatically closes the risk assessment.

What action does the system take after the risk manager reviews the information object mapping in the GRC and APM integration process?

Lifecycle phases such as Approved, Divest, and Unapproved

Hardware and software procurement details

User training schedules and certifications

What type of information is captured in the Technology Reference Model (TRM) library for each product?

Building an inventory of business applications.

Determining the usage of the applications by gathering metrics.

Deciding whether to invest in the application.

Implementing the decision to retain or retire applications.

In APM, what does the 'Measure' phase involve?

Complete a demand record in the Demand Management module

Navigate to Application Portfolio Management > Technology Reference Model > Product Lifecycle Requests

Submit a request through the Incident Management module

Select the TRM Dashboard from the main menu

What is the first step in requesting a new TRM product lifecycle?

Software models excluding hardware lifecycle management.

Hardware models but not their lifecycles.

Both hardware and software models along with their lifecycles.

Only software models and their lifecycles.

What does Technology Portfolio Management (TPM) manage within the ServiceNow APM module?

Focusing on Enterprise Business Applications.

Providing additional attributes for classifying applications.

What are the key solution components used by APM for application classification?

Hardware models do not influence the risk management process.

Both include a version, manufacturer, and lifecycle.

Hardware models have no lifecycle, unlike software models.

Only software models have a manufacturer and version.

How are hardware models similar to software models in the context of Application Portfolio Management?

It describes the business process the application supports

It specifies the internal record number for the application

It identifies the hardware or software hosting the application

It indicates the company that publishes the application

What is the role of the 'Publisher' field in the Business Application record?

To track financial performance of applications

To manage risks related to non-standard software usage

To manage service level agreements (SLAs)

What is the function of the Technology Reference Model (TRM) in Application Portfolio Management?

Hardware internal standards are as important as software internal standards

To standardize user interfaces across devices

Why is it important to have a Technology Reference Model (TRM) for hardware in addition to software?

By managing software licenses and renewals

By defining financial budgets for technology projects

By categorizing technologies based on characteristics and usage

By setting security standards for technology use

How does the TRM component Technology Taxonomy assist in managing the technology portfolio?

Identify and build an inventory of business applications.

Decide whether to invest in the application.

What is the first step in the APM process to manage business applications effectively?

Which field in the Business Application record defines the structure of the application's components?

It directly identifies and mitigates all application risks.

It collects detailed information about the application from the application manager.

It automatically generates a risk management report.

It updates the lifecycle of the software model.

How does the questionnaire initiated during the GRC and APM integration process contribute to risk management?

It identifies the hardware or software that hosts the business application

It describes the location of the application installation

It details the business process the application supports

What information does the 'Platform Host' field provide in the Business Application record?

By category, family, business unit, or portfolio

How can business applications be classified within Application Portfolio Management?

What role is required to create or edit a TRM product request in the Technology Reference Model?

Which field in the Business Application record indicates whether the application is built in-house or purchased from a manufacturer?

Send an email to the Enterprise Architect group

Select the Request TRM Product card from the Technology Reference Model Management page

Submit a request via the Incident Management portal

Access the TRM Product Management module directly

How can you request a TRM product using the TRM Catalog?

To define business capabilities and their relationships

To track the lifecycle of technology products

To store and manage architectural artifacts

To catalog, request architecture reviews, and retire business applications

What is the purpose of the Business Application Catalog in Application Portfolio Management?

Business applications are associated directly with hardware models.

Business applications are directly related to lifecycle stages.

A business application only relates to its manufacturer and version.

A business application is linked to an application service, which is connected to a software model.

In the Common Service Data Model (CSDM), how are business applications related?

Based on the entity types associated with the application.

How does GRC map risks and compliance objects in the context of APM?

To track and manage software applications within an organization

What is the primary purpose of Application Portfolio Management (APM) in ServiceNow?

What field is unique to the TRM Product Lifecycle Request form?

The application owner is notified to update the application service.

The risk manager can modify the configuration record and determine the workflow for the risk assessment.

The system automatically resolves all identified risks.

A compliance audit is automatically scheduled.

What happens after the GRC module creates a new risk identification record for a business application?

To define financial standards for technology investments

To establish guidelines for technology security

To provide a taxonomy for categorizing technologies

To guide how technologies from different layers can work together and integrate

What is the role of Interoperability and Integration in the TRM framework?

Which benefit of TRM directly supports reducing complexity and enhancing interoperability within an organization?

Which step in Technology Portfolio Management is responsible for the smooth integration of selected technologies into existing systems and processes?

Performance Analytics > Analyze > Application Portfolio Management

Application Portfolio Management > Analyze >Application Portfolio Analysis

Application Portfolio Management > Application Portfolio Analysis > Analyze

Change Management > Change Analysis > Analyze

To view the Analyze dashboard, which navigation path should you follow?

Which phase in APM focuses on assessing the significance and usage of each application based on metrics?

They help identify which business applications need focus and attention.

They provide real-time network performance monitoring.

What key functionality do the Application 360 and Analyze dashboards provide in APM?

Which component in Application Portfolio Management acts as a central point of connection between business applications and other entities in the ServiceNow platform?

After the risk manager is satisfied with the responses to the questionnaire.

During the risk assessment configuration process.

Immediately after the application is created.

When is the inherent risk assessment initiated in the GRC and APM integration process?

To ensure IT resources are aligned with business needs.

To describe the data interchanged between applications.

To document software used by business users.

To identify instances of business applications.

To enhance the technical features of an application.

In the context of APM, what is the purpose of understanding Business Capabilities?

Which key component of the TRM defines standards and guidelines to ensure consistency and compatibility among technologies?

ServiceNow CIS-APM - Practice Mode - Exam 2

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Which term logically describes the type of data interchanged between the app and the database?