If the coalesce fields find a match, the current record is modified with the imported data.

If the coalesce fields find a match, the existing record is deleted.

If no match is found using the coalesce fields, the import is stopped

If no match is found using the coalesce fields, the existing record is updated with the new information.

What is the result of using coalescing fields during an import in ServiceNow?

Which of the following is used to automate repetitive tasks and ensure consistency in ServiceNow?

In ServiceNow, what feature allows users to save shortcuts to frequently used applications and modules for easy access?

User menu > Preferences > Notifications > Toggle Allow Notifications

User menu > Settings > Notifications > Toggle Notification Preferences

User menu > Preferences > Email > Enable/Disable Notifications

User menu > Notifications > Preferences > Toggle Allow Notifications

What is the correct navigation path to enable or disable notifications for a user in ServiceNow?

What are the categories of reports available in ServiceNow?

Which tab in the ServiceNow Report Designer is used to configure data sources for the report?

Which report distribution option in Report Designer is not valid?

All > Reports > View/Run > Select sharing icon > Select Add to dashboard > Select the dashboard and tab

All > Reports > View/Run > Select export icon > Select Export to PDF > Select the dashboard and tab

All > Reports > View/Run > Select edit icon > Select Edit report > Select the dashboard and tab

All > Reports > View/Run > Select publish icon > Select Publish > Select the dashboard and tab

What are the steps to add a report to a dashboard in ServiceNow?

Me, Everyone, Private; allows tags to be visible only to the owner

Me, Groups and Users, Public; allows tags to be visible to everyone

Me, Groups and Users, Everyone; allows tags to be visible to the owner and specific groups or users

Private, Shared, Public; allows tags to be visible to specific groups or users

What are the sharing levels available for tags in ServiceNow, and what does the "Groups and Users" level allow?

Reports provide real-time snapshots of data, while Performance Analytics focuses on long-term trends and historical insights.

Reports allow for trend analysis, while Performance Analytics only shows the latest data snapshot.

Reports are primarily used for importing data, while Performance Analytics is for exporting data.

Reports can only be shared within a group, while Performance Analytics can only be shared globally.

In ServiceNow, what is the key distinction between Reports and Performance Analytics?

Generating historical trends by taking regular snapshots

Tracking performance against defined targets

Alerting when performance thresholds are met

Automatically correcting data anomalies in reports

Which of the following capabilities is NOT a feature of Performance Analytics in ServiceNow?

Homepages offer more features than responsive dashboards.

Responsive dashboards cannot be shared with colleagues.

Non-responsive dashboards are still available in the Utah release

Responsive dashboards allow you to determine the size of individual elements and create multiple tabs.

Which statement about responsive dashboards in ServiceNow is correct?

Requires custom scripting for all workflow automation.

Automates repetitive tasks to improve efficiency and user experience.

Describes workflows in natural language to help non-technical users understand

Reduces development costs by providing a library of reusable actions.

Which of the following is NOT a benefit of using Flow Designer in ServiceNow?

Tables contain fields, which contain records

Records contain tables, which contain fields

Fields contain records, which contain tables

Tables contain records, which contain fields

How are tables, records, and fields related in ServiceNow's database structure?

To define tables and fields in the database

What is the role of the System Dictionary in ServiceNow?

Tables can extend other tables, creating parent and child tables

Tables can only contain one type of record

Tables do not store any data directly, they are just a blueprint

Which of the following statements is true about ServiceNow tables?

Which attribute of a field in ServiceNow is used by the system to uniquely identify the field?

 It is the actual data entered into the field.

It is a system-friendly unique term for the field.

It is a user-friendly term to identify the field in the user interface.

It is used to store metadata about the field.

Which of the following best describes a field label in ServiceNow?

A Data Policy sets fields as mandatory and read-only to ensure data consistency.

A Data Policy manages the visibility of fields on a form.

A Data Policy applies only to data entered through a standard browser.

A Data Policy is primarily used for security purposes.

A Data Policy executes on the client side only.

A Data Policy can be opted out for Web Services and Import Sets.

Which of the following statements best describes the function of a Data Policy in ServiceNow?

Data Policies are applied only to data entered via forms, while UI Policies can be used for any data.

UI Policies only affect data entered on a form through a standard browser, whereas Data Policies can apply to data from forms, Import Sets, or Web Services.

UI Policies set fields as mandatory and read-only, whereas Data Policies control field visibility.

Data Policies execute only on the client side, while UI Policies execute on the server side.

UI Policies can be opted out for Web Services and Import Sets, but Data Policies cannot.

How do Data Policies and UI Policies differ in their application within ServiceNow?

To standardize the same data across ServiceNow applications.

To enhance the security of the data stored in the database.

To control the visibility of fields on a form.

To allow users to update read-only fields.

To provide an additional layer of access control for Web Services.

What is the primary purpose of defining a Data Policy in ServiceNow?

A UI Action is used to control user permissions.

A UI Action manages the overall layout of the ServiceNow interface.

A UI Action is used to define new workflows.

A UI Action can add buttons, links, and context menu items on forms and lists.

A UI Action only executes on the server side.

Which of the following statements accurately describes a UI Action in ServiceNow?

Form buttons, form links, and list buttons

Dashboard widgets and user role assignments

Form context menu items and list context menu items

What elements can be included as part of UI Actions in ServiceNow?

UI Actions with lower order numbers appear after those with higher numbers.

The 'Order' field does not affect the positioning of UI Actions.

UI Actions with higher order numbers are always executed before lower ones.

UI Actions with lower order numbers are displayed before those with higher order numbers.

UI Actions with lower order numbers are only visible in list views.

In ServiceNow, how does the 'Order' field influence the placement of UI Actions?

A record on the Group [sys_user_group] table

It ensures all users have access to all information.

It grants the necessary information and workflows to fulfill roles.

It restricts sensitive data to authorized personnel only.

It allows users to create new roles as needed.

It provides a universal access model for all users.

Why is role-based access important in ServiceNow?

It automates the deployment of service requests

It involves creating and managing knowledge articles

It is primarily for tracking software development projects

It begins after placing an order and includes workflows that facilitate approval and fulfillment tasks

It is used to resolve incidents reported by end-users

Which statement best describes the request management process in ServiceNow?

In ServiceNow, what does each row in a list represent?

What does each column in a ServiceNow list represent?

In a ServiceNow list, what does a 'record' refer to?

Each row represents one field and each column represents one record

Each row represents one record and each column represents one field

Each row represents one table and each column represents one field

Each row represents one field and each column represents one user session

How are lists represented in both the Classic Environment and a workspace?

Lists created by a user appear in the My Lists tab

Lists created by a user are not visible to the user

Lists created by a user do not require any configuration

Lists created by a user appear only in the Classic Environment

Which statement is true about lists created by a user in a workspace?

To group records based on the tables in the database

What is the function of list categories in ServiceNow?

Add list filters or the category doesn't appear

What must you do to display a list category in the workspace?

Ease of use with some additional features

Integration with third-party applications

What advantage does working with lists in a workspace provide over the Classic Environment?

To group records but not retrieve them when clicked

What is the role of the 'List Categories' pane in a workspace?

Which menu provides options related to viewing and filtering an entire list in ServiceNow?

Right-click directly on the column header

Hover over the column name and select the three-dot icon

Right-click inside any cell of the column

Click the list control (hamburger) menu in the top-left corner of the list

Double-click on the column header to reveal options

In a ServiceNow list, what is the correct way to open the Column Options Menu?

Creating quick reports and exporting data

What actions can be performed from the Record Context Menu in ServiceNow?

Which of the following components are part of a filter condition in ServiceNow?

How can you add, remove, or edit filter conditions in a classic list in ServiceNow?

What are the types of filter operators available in ServiceNow?

To execute the filter and display results

What is the purpose of the 'Run' button in the classic list filter?

What feature provides a summary view of the filter's conditions in ServiceNow?

What is the fastest method to update a field on multiple records in ServiceNow?

How can users retain the original value of a field if they decide to cancel changes while using the list editor?

Which function can be used to change the approval state of a record to Approved in the list editor?

Which key should be pressed to retain the original value in the list editor if changes are canceled?

What action should be taken to enable inline editing of fields in the list editor?

Which variable type in the Service Catalog allows users to upload, download, update, and delete files as attachments?

To allow selection between multiple options

Allow users to modify the data on the field

What is the primary function of the Check box variable in the Service Catalog?

Which variable type in the Service Catalog is used to display a formatted label with advanced formatting options, including images and links?

Which variable type can be used to create a group of radio buttons that select a value from a predefined list?

To define a layout for holding more variables

To insert a UI page into the catalog item

To enable selection between multiple options

What is the role of the Container start, Container split, and Container end variables in the Service Catalog?

Which variable type is best suited for capturing multi-line text input in a Service Catalog item?

Which variable type in the Service Catalog allows users to specify an email address and ensures it contains valid email formatting?

Which variable type should you use to create a selectable list of values derived from a query to a table?

Which Service Catalog variable type is used to reference records in another table?

To create a horizontal line as a formatting element

To insert a UI macro into the catalog item

What is the purpose of the Break variable in the Service Catalog?

Automatically retrieve filtered records from the database

Group related records that agents need for their work

Filter records based on the assigned agent

Display all records directly in the main content pane

Define access permissions for grouped records

What is the main purpose of list categories in ServiceNow Workspaces?

Assign security roles to the list category

Link the category to a specific user group

Set the visibility settings for the category

When setting up a new list category in a ServiceNow workspace, what additional step must be taken to ensure it appears correctly?

Filtered lists retrieve records when clicked, while list categories do not.

List categories allow user customization, filtered lists do not.

Filtered lists are visible to administrators only.

List categories are used for security purposes, filtered lists for display.

How do filtered lists (UX Lists) in Workspace differ from list categories in classic lists?

They appear in the list pane but do not retrieve records when clicked.

They are used to configure security settings for records.

They automatically display all records in a table.

They provide advanced filtering options for users.

They can be customized by individual users.

Which of the following statements is true about list categories in ServiceNow?

Classic lists function similarly with ease of use.

Workspaces offer fewer customization options.

Workspaces provide no additional functionality.

What is an advantage of using lists in a ServiceNow workspace?

A function to generate reports and dashboards.

A version of a list or form that defines which fields appear and in what order.

A feature to create workflows and automation.

A tool to manage user roles and permissions.

A method to define user authentication settings.

Use the Application Navigator to select a different view.

Navigate to the User Profile settings and modify the list view.

How can a user switch between different views of columns on a list in ServiceNow?

166ServiceNow CSA Exam Example Questions

Question Manager

Discover our other CSA Exams

CSA