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ServiceNow CIS-CSM Practice Questions

CIS-CSMPage 13/13Total: 127Advanced
Question 121IntermediateCSM Workspace, Portals, Service Catalog, Analytics, and Reporting

What role is necessary for an Account Consumer to be able to enter the Business Portal?

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Question 122IntermediateCSM configuration

What role is necessary to have access to the Customer Support / Business Portal?

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Question 123IntermediateCSM configuration

It is a best practice to never use the Insert & Stay functionality when creating a new account.

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Question 124IntermediateCSM configuration

What role is automatically assigned to a Consumer when you connect a Consumer record to a Customer Account record?

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Question 125IntermediateCSM configuration

What is the Prefix of a Customer Account Number?

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Question 126IntermediateCSM Workspace, Portals, Service Catalog, Analytics, and Reporting

Which Portal must an Account Consumer use in a B2B2C relationship?

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Question 127BeginnerCSM configuration

On what table are customer contact records stored?

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