Which of the following has the highest Risk/Complexity?

Creating and automating business workflows without scripting

Integrating with external systems via spokes

Defining user roles and access permissions

Utilizing triggers, actions, and conditions to build flows

Which of the following capabilities is NOT a function of the Flow Designer in ServiceNow?

Actions can be added to flows to automate Now Platform features without writing code.

Core actions like Create Record require familiarity with Now Platform tables and fields.

Actions in Flow Designer are used primarily for defining user roles and permissions

Application-specific actions can be created to pre-set configuration details and ensure consistency

Which of the following statements is NOT true about actions in ServiceNow's Flow Designer?

Activate reporting via the Reporting module and select the desired flow. Available levels: Summary, Intermediate, Detailed

Navigate to Flow Administration > Settings, select the item, choose the level of detail (Off, Basic, Full, Trace), and submit the record

Enable reporting in the System Logs module, select the flow, and choose between Basic and Detailed levels

Use the Configuration Management module to activate reporting and set the detail level to Off, Minimal, or Comprehensive

What are the steps to activate reporting for an individual flow, subflow, or action in ServiceNow, and what are the different levels of detail available?

Which of the following phases are part of the release management process used in sprints in ServiceNow?

To customize instances and applications using JavaScript

What is the primary purpose of scripting in ServiceNow?

Where does a server-side script execute in ServiceNow?

Improved user experience by reducing wait times

What is the advantage of minimizing client-to-server round-trips in ServiceNow?

To dynamically change form information or behavior

To manage the user experience and data integrity

What is the primary purpose of a User Interface (UI) Policy in ServiceNow?

How can you apply a UI Policy to all views in ServiceNow?

The field must have a value before the record can be saved

What happens when a field is set to 'mandatory' using a UI Policy in ServiceNow?

Using JavaScript code in the Script field

Using the Map to Field checkbox on the Variable record

Which of the following methods can be used to map fields from the record producer form to the resulting record?

A relationship is created between the request and the incident

The request is linked to the incident but not visible under the Requests related list

A new incident is automatically generated

What happens when you create a request from an Incident using the Create Request UI action?

Is mapping to encrypted fields NOT supported when mapping fields from a record producer form?

To control the behavior of form views when presented to users

To make fields for example mandatory if a condition is true

To control the behavior of catalog items when presented to users

if your Client Scrips dont work, use Catalog Client scripts

What is the purpose of catalog client scripts in ServiceNow?

Clear the value of another variable when a variable changes

Populate values of other variables when a variable changes

Which of the following actions can be performed using an onChange client script?

Check if start date is less than end date

Ensure justification is greater than a certain length

Which action is NOT supported by an onSubmit client script?

To replace outdated, inadequate, custom business applications and processes.

To improve the interface for end-users in the IT department.

To reduce the number of ServiceNow instances.

To integrate with outdated legacy systems.

Why is it important to develop custom applications in ServiceNow?

Ensuring it matches the corporate branding guidelines.

Using as many colors and fonts as possible.

Optimizing for user experience and ease of navigation.

What is a key consideration when designing the user interface of a custom application in ServiceNow?

Which method is recommended for restricting access to a custom application in ServiceNow?

Creating email notifications for every step.

What is an effective way to automate processes within a custom ServiceNow application?

Using ServiceNow data import feature only.

How can external data be integrated into a custom application in ServiceNow?

Data that can be modeled in a relational database.

Unstructured data such as audio or video files.

Data requiring access to proprietary libraries without an API.

Data for multi-player games requiring graphics engines.

Data without any process flow through application.

Which type of data is well-suited for custom applications in ServiceNow?

Applications requiring unstructured data processing.

Applications with extensive use of forms.

Applications needing workflow management.

Applications with reporting requirements.

Applications that can extend existing functionality through JavaScript.

What type of application is a poor fit for development on the ServiceNow platform?

Data can be modeled in a relational database.

Requires access to proprietary libraries that do not have an API.

Multi-player games or applications requiring graphics engines.

Which scenario is a good fit for building a custom application in ServiceNow?

What is a key benefit of using scoped applications in ServiceNow?

Which feature is available in both scoped and global applications in ServiceNow?

What is a limitation of global applications in ServiceNow?

Which method in the GlideSystem API would you use to obtain the unique identifier (sys_id) of the current logged-in user?

When designing an application, which method can be used to verify if the current user has a specified role?

Which method should be used to obtain the name displayed for the current user in the ServiceNow instance?

How would you determine if the current user belongs to a specific role within a certain group when automating application tasks?

When working with external data, which method could be leveraged to fetch a reference to the current user object for advanced data integrations?

To perform database operations without writing SQL

What is a GlideRecord primarily used for in ServiceNow?

An ordered list of fields and values from multiple tables

A server-side object containing rows from a single table

A client-side script for manipulating UI elements

A method for executing SQL queries directly on the database

Which of the following best describes a GlideRecord object?

Executing GlideRecord queries on the client-side

Using multiple GlideRecord objects in a single script

What should be avoided when using GlideRecord due to performance impact?

To dynamically update UI components based on user input

To retrieve and manipulate data from a ServiceNow table

To perform synchronous data retrieval in client scripts

In which scenario would you most likely use a GlideRecord object?

It provides a way to interact with the database without needing SQL knowledge

It allows direct SQL manipulation for more complex queries

It enables the execution of client-side operations within ServiceNow

It is used exclusively for creating user interfaces

Why is GlideRecord considered essential in ServiceNow application development?

Which method is used to move to the next record in a GlideRecord object during iteration?

It moves to the next record and loads it into the object

It checks if there are more records without loading the next one

It initiates the loop for processing records

What is the role of hasNext() when processing returned records in ServiceNow?

Which method is ideal for processing only the first record returned in a GlideRecord query?

To retrieve a single record based on a sys_id or specific field-value pair

To retrieve multiple records that match a condition

To iterate through all records in a table

What is the primary use of the get() method in a GlideRecord?

What does the get() method return if the specified record is not found in the GlideRecord?

Which method is more efficient for counting rows in a large ServiceNow table?

It requires additional code to function properly

It can lead to slower performance due to counting each row individually

What is the key disadvantage of using getRowCount() when working with large datasets?

It allows combining multiple WHERE clauses into a single string

It automatically executes a query without the need for further scripting

It provides a graphical interface for building queries

It only supports simple queries without conditions

What is the primary advantage of using addEncodedQuery() in ServiceNow?

By manually typing the WHERE clauses in the script

By using the Condition Builder and copying the query

By running the query in the background script

When using addEncodedQuery(), how can you quickly generate the encoded query string?

Test the query on a development instance first

Manually rewrite the query for production

What is the best practice when deploying queries constructed with addEncodedQuery() in a production instance?

To store reusable JavaScript for execution on the server

What is the primary purpose of a Script Include in ServiceNow?

When does a Script Include execute in ServiceNow?

The Script Include must be in the Global scope

The Script Include must be marked as 'Client callable'

The Script Include must have a special permission

The Script Include must be linked to a UI Policy

Which of the following options must be true for a Script Include to be accessible from client-side scripts?

A simple reusable function used server-side only

A function that overrides existing ServiceNow APIs

A collection of functions that can be called by client-side scripts

A method used exclusively for data validation

Which best describes a Script Include that defines a new class in ServiceNow?

What type of Script Include is used to add functionality to an existing class in ServiceNow?

Modifying baseline Script Includes can lead to upgrade conflicts and system instability

Baseline Script Includes cannot be edited

Changes to baseline Script Includes are not allowed by ServiceNow

Baseline Script Includes are locked by default

Why is it recommended not to modify the behavior of baseline Script Includes in ServiceNow?

The Script Include can be executed when called

The Script Include will run immediately after creation

What does the 'Active' checkbox indicate when creating a Script Include in ServiceNow?

Where can you find and modify Script Includes in ServiceNow?

The Script Include will only run on the client side

The Script Include will be available in the Global scope only

The Script Include will not be available for use

The Script Include will run immediately upon saving

What happens if a Script Include is not marked as 'Active' in ServiceNow?

Avoid using any documentation in the Script Include

Include 'Utils' in the name for utility classes

Set the Script Include to execute on load

Only use Script Includes for client-side logic

Which of the following best practices should be followed when creating a new Script Include in ServiceNow?

When defining a new class in a Script Include, what must the Script Include name match?

What is the first step when creating a new class in a Script Include?

In a Script Include, how are multiple functions separated when defining a new class?

Which keyword is used to define functions within a class in a Script Include?

What must follow the function name when defining a function in a Script Include?

To create filters using AND/OR conditions

To define JavaScript in the Reference qual field

To execute business rules based on encoded queries

What is the primary use of simple reference qualifiers in ServiceNow?

Which type of reference qualifier allows the use of encoded query strings and JavaScript?

They enable the definition of inline encrypted query strings or JavaScript

They provide a simple filter option with a maximum of 13 conditions

They allow for filtering based on fixed conditions

They automatically generate encoded query strings

What is the advantage of using advanced reference qualifiers in ServiceNow?

Which client-side scripting object in ServiceNow is used to manage form fields and their values?

Checking the current user's roles and personalizing the user experience

What is the primary use of the GlideUser (g_user) object in client-side scripting?

When customizing a form in ServiceNow, which method would you use to retrieve the value of a form field?

Which scripting object would you use to determine if the current user has a specific role?

To manage user interactions based on their profile within a ServiceNow application, which object would you utilize?

Database accesses such as Insert, Update, Delete, and Query

User interactions like clicking on a widget

What is the primary trigger for Business Rules in ServiceNow?

When do Script Includes execute in ServiceNow?

Which type of server-side script in ServiceNow is triggered based on a schedule?

Which object is used to pass data from a Display Business Rule on the server-side to a client-side script in ServiceNow?

What must be true for the property values in the g_scratchpad object when passed to a client-side script?

In the context of a Display Business Rule, which of the following client-side methods can be used to set a form field's value using g_scratchpad?

Through roles assigned to the application menu

How can access to application menus in ServiceNow be controlled?

The user will not see the menu in the Application Navigator

The user will see the menu but cannot access it

The user will be redirected to the homepage

The user will receive a notification about the missing role

What happens if a user does not have the role associated with an application menu?

The 'Roles' field in the application menu configuration

Which role-based setting determines whether a user can view an application menu in ServiceNow?

370ServiceNow CAD Exam Example Questions

Question Manager